Processing your claims, made easier!
Life’s hectic enough without the added hassle of submitting your own healthcare or dental claims and waiting for reimbursement.
Did you know you may not need to pay out-of-pocket for eligible expenses covered under your CUPE EWBT plan?
If it aligns with your healthcare and dental providers’ business plan, they can apply for E-claims with Canada Life. This would allow them to submit your eligible expenses to Canada Life on your behalf, helping you reduce your out-of-pocket expenses.
If your provider can accommodate this approach, their E-claims application must be approved by Canada Life. With E-claims approved and in place, Canada Life can directly pay your provider the amount of your claim that is eligible for reimbursement—and then, if applicable, you’ll pay your provider any remaining balance.
E-claims offer point-of-sale submission for registered, approved providers—dentists, psychologists, massage therapists, optometrists, and more.
Your travel benefit—a little refresher
With March break around the corner, please take some time to review your out-of-country travel coverage.
While on vacation outside Canada, your CUPE EWBT plan covers emergency medical expenses incurred by you or your eligible dependents. In order to qualify for benefits, you (and your eligible dependents, if applicable) must be covered by your province’s government health plan.
So, if you experience a sudden or unexpected medical issue while away from home, your travel assistance benefit will help you find physicians and healthcare facilities wherever you are, as well as make travel arrangements—in several languages! Please note that claims incurred when visiting countries with travel advisory warnings will be treated like any other under the CUPE EWBT plan.
When needed, Canada Life covers treatments related to a medical emergency that are in line with the plan’s provisions.
Need more information about your out-of-country travel care?
- For help when travelling abroad, please refer to the back of your Travel Assistance card and call the appropriate number, based on the country where you’re travelling.
- For questions about a claim or your coverage, call Canada Life at 1-866-800-8058 and ask to speak to the Out-of-Country Claims Department.
Per trip, your travel assistance benefit covers…
- 100% of emergency medical services outside of Canada, which include:
- treatment by a physician;
- diagnostic x-rays and lab services;
- hospital outpatient services and supplies;
- drugs; and
- other supplies and services.
- Up to 60 days/trip
- $1 million maximum/trip
Refer to your CUPE EWBT plan booklet for more details.
Looking for more information?
If you’re looking for additional details about your benefits or how the plan works, visit www.cupe- ewbt.ca to find ongoing updates, FAQs, the plan booklet and guide, as well as other helpful resources.
For enrolment and eligibility questions, call OTIP Benefits Services at 1-866-783-6847—or if you have health and/or dental claims queries, contact Canada Life’s dedicated CUPE EWBT line at 1-866-800-8058.
And please email info@cupe-ewbt.ca if you have any general questions or Trust-related issues.
