Important Contact Information

Have a question? Need assistance with your benefits? We’re here to help!

Contacts at a Glance

Whether you have inquiries about your coverage, how to enroll, having your claims paid, or anything else, the CUPE EWBT and our partners are dedicated to providing you with clear and timely information and answers.

CUPE EWBT

  • Ask general enquiries about the CUPE EWBT
  • Get help with appealing a claims decision
  • Provide feedback or general requests for the CUPE EWBT benefits plan

FACET (Cubic Health)

  • Learn more about the drug prior-authorization program (FACET)
  • Apply for coverage approval of prescription drugs requiring prior authorization

OTIP

  • Get answers about enrollment, eligibility, or member premiums
  • Update dependent details, including student status for overage children
  • Designate beneficiaries or get help with a claim for Life or AD&D
  • Apply for Optional Life or AD&D insurance
  • Access OTIP’s wellness programs

Chubb

  • Specific inquiries regarding AD&D insurance

Canada Life

  • Submit and review health, dental, and travel emergency medical claims
  • Confirm coverage and balances
  • Request a coverage estimate (predetermination)
  • Learn whether a prescription drug requires prior authorization
  • Download your benefits card

Global Excel

  • Support with coordinating medical care and getting home during a medical emergency while traveling outside of Canada

CUPE EWBT

  • Ask general enquiries about the CUPE EWBT
  • Get help with appealing a claims decision
  • Provide feedback or general requests for the CUPE EWBT benefits plan

Canada Life

  • Submit and review health, dental, and travel emergency medical claims
  • Confirm coverage and balance
  • Request a coverage estimate (predetermination)
  • Learn whether a prescription drug requires prior authorization
  • Download your benefits card

Global Excel

  • Support with coordinating medical care and getting home during a medical emergency while traveling outside of Canada

OTIP

  • Get answers about enrollment, eligibility, or member premiums
  • Update dependent details, including student status for overage children
  • Designate beneficiaries or get help with a claim for Life or AD&D
  • Apply for Optional Life or AD&D insurance
  • Access OTIP’s wellness programs

FACET (Cubic Health)

  • Learn more about the drug prior-authorization program (FACET)
  • Apply for coverage approval of prescription drugs requiring prior authorization

Chubb

  • Specific inquiries regarding AD&D insurance

CUPE EWBT

  • Ask general enquiries about the CUPE EWBT
  • Get help with appealing a claims decision
  • Provide feedback or general requests for the CUPE EWBT benefits plan

OTIP

  • Get answers about enrollment, eligibility, or member premiums
  • Update dependent details, including student status for overage children
  • Designate beneficiaries or get help with a claim for Life or AD&D
  • Apply for Optional Life or AD&D insurance
  • Access OTIP’s wellness programs

Canada Life

  • Submit and review health, dental, and travel emergency medical claims
  • Confirm coverage and balance
  • Request a coverage estimate (predetermination)
  • Learn whether a prescription drug requires prior authorization
  • Download your benefits card

FACET (Cubic Health)

  • Learn more about the drug prior-authorization program (FACET)
  • Apply for coverage approval of prescription drugs requiring prior authorization

Chubb

  • Specific inquiries regarding AD&D insurance

Global Excel

  • Support with coordinating medical care and getting home during a medical emergency while traveling outside of Canada

Resources and Contacts by Topic

Choose from the options below to get in touch with the right contact for your questions or needs.

Plan Enrolment, Eligibility & Premiums

  • Enroll in the CUPE EWBT benefits plan
  • Update dependent details, including student status for overage children
  • Questions about eligibility, member premiums, or benefits coverage with job changes, life events, or leaves of absence
Medical Clipboard Icon in Berry

OTIP

Phone: 1-866-783-6847 (Monday to Friday, 8:00 a.m. to 7:00 p.m.)

OTIP

Phone: 1-866-783-6847 (Monday to Friday, 8:00 a.m. to 7:00 p.m.)

Health, Drug & Dental

Have questions about your health, drug, and dental coverage? Need assistance with claims or coordinating coverage with your spouse’s plan? Contact Canada Life.

Canada Life Logo

Canada Life

Phone: 1-866-800-8058 (Monday to Friday, 8:00 a.m. to 8:00 p.m. ET)

For service in other languages, visit My Canada Life at Work.

Canada Life

Phone: 1-866-800-8058 (Monday to Friday, 8:00 a.m. to 8:00 p.m. ET)

For service in other languages, visit My Canada Life at Work.

Travel Emergency Medical Assistance

For emergency medical and travel assistance while outside of Canada, call Canada Life’s emergency travel provider (Global Excel):

Global Excel Logo

Global Excel

Canada or US: 1-855-222-4051 (toll-free)

All other countries: 1-204-946-2577 (call collect, or include long distance charges when submitting your claim)

These phone numbers are also on the back of your Benefits Card.

Global Excel

Canada or US: 1-855-222-4051 (toll-free)

All other countries: 1-204-946-2577 (call collect, or include long distance charges when submitting your claim)

These phone numbers are also on the back of your Benefits Card.

For submitting travel emergency medical claims when you’re home, submit them to Canada Life.

Medical Clipboard Icon in Berry

Canada Life

Phone: 1-866-800-8058 (Monday to Friday, 8:00 a.m. to 8:00 p.m. ET)

For service in other languages, visit My Canada Life at Work.

Canada Life

Phone: 1-866-800-8058 (Monday to Friday, 8:00 a.m. to 8:00 p.m. ET)

For service in other languages, visit My Canada Life at Work.

Prescription Drug Prior Authorization

Looking for information on or assistance with the FACET Drug Prior Authorization program?

If you want to find out whether a drug prescribed to you requires prior authorization, contact Canada Life.

Canada Life Logo

Canada Life

The My Canada Life at Work web portal has a drug search tool so you can look up whether a drug you’ve been prescribed requires prior authorization.

Phone: 1-866-800-8058 (Monday to Friday, 8:00 a.m. to 8:00 p.m. ET)

For service in other languages, visit My Canada Life at Work.

Canada Life

The My Canada Life at Work web portal has a drug search tool so you can look up whether a drug you’ve been prescribed requires prior authorization.

Phone: 1-866-800-8058 (Monday to Friday, 8:00 a.m. to 8:00 p.m. ET)

For service in other languages, visit My Canada Life at Work.

If a drug prescribed to you requires prior authorization, apply for coverage approval with the FACET Program.

Cubic Health Logo

FACET (Cubic Health)

Phone: 1-844-492-9105
Fax: 1-844-446-1575

Find your form and more details at www.facetprogram.ca.

FACET (Cubic Health)

Phone: 1-844-492-9105
Fax: 1-844-446-1575

Find your form and more details at www.facetprogram.ca.

Life and AD&D Insurance Coverage, Claims & Conversion

Questions about life and AD&D insurance? Contact our plan administrator, OTIP Benefits Services.

Medical Clipboard Icon in Berry

OTIP

Phone: 1-866-783-6847 (Monday to Friday, 8:00 a.m. to 7:00 p.m.)
Email: CupeBenefits@otip.com

OTIP

Phone: 1-866-783-6847 (Monday to Friday, 8:00 a.m. to 7:00 p.m.)
Email: CupeBenefits@otip.com

For specific inquiries regarding AD&D insurance, you may also contact our AD&D insurer, Chubb Insurance.

Medical Clipboard Icon in Berry

Chubb Insurance

Phone: 1-877-772-7797

Chubb Insurance

Phone: 1-877-772-7797

General Questions about the CUPE Education Workers’ Benefits Trust

Have general questions about the CUPE EWBT? Or need help appealing a claims decision? Contact the CUPE EWBT team:

Medical Clipboard Icon in Berry

The CUPE EWBT

Email: info@cupe-ewbt.ca

The CUPE EWBT

Email: info@cupe-ewbt.ca

We’re here to help!

Contact our benefits providers or your CUPE EWBT team for the answers you need.